IT Support Engineer Level 2

Role Overview 

Our expertise lies in delivering comprehensive IT support services to businesses. As an IT Support Engineer, your role will encompass remote and in-person interactions with our clients. Your responsibilities will span helpdesk assistance and project undertakings.

As a Level 2 generalist, your role will be multifaceted, involving tasks related to desktop support, network deployments, troubleshooting, server and storage infrastructure, and cybersecurity. Unlike having separate Networking or Infrastructure teams, you will have unrestricted access and won’t be confined to a specific role.

You’ll become an integral part of a close-knit team, establishing solid connections with your team’s clients, all while sharing light-hearted banter and engaging with memes along the journey. Your clientele will span diverse industries, ranging from accounting, legal, mining, and gas to healthcare, manufacturing, and beyond.

Work-Life Balance Maintaining a healthy work-life balance is paramount. You’ll strictly work during designated hours, eliminating any after-hours commitments. Your contact details will remain confidential, ensuring zero disruptions to your personal life. Each shift comes with a generous 1-hour lunch break, allowing you to savor your lunchtime genuinely.

Required Skills and Experience To be considered for this role, ensure your skill set includes the following:

  • A minimum of 2 years experience in a Level 2+ generalist position within an IT-managed service provider or a similarly broad environment.
  • Current Microsoft certifications will be met with considerable appreciation.
  • Practical communication skills are essential. It would be best to convey your profound IT expertise clearly, concisely, and approachable, whether via phone, well-crafted emails, or face-to-face interactions.
  • Self-motivation and a strong drive to excel enhance team and client performance.

Familiarity with the Following Areas You should also possess confidence and competence in dealing with:

  • Backup and disaster recovery technology
  • Microsoft Office 365 applications, including SharePoint and Exchange Online
  • Azure AD (Active Directory) and hosting services
  • Network configuration and troubleshooting, encompassing VPN, DNS, and wireless LAN
  • Handling switches, routers, and firewalls
  • Working within Windows Desktops in both AD (Active Directory) and Azure environments
  • Windows Server management, Group Policy, Remote Desktop Services, and Microsoft Exchange
  • Virtualization technologies such as VMware and Hyper-V

If you’re ready to embrace a dynamic role offering technical challenges and personal growth opportunities, we encourage you to consider joining our team as an IT Support Engineer. Your contributions will make a lasting impact on our clients and the team’s success.

Job Category: IT Support
Job Type: Full Time
Job Location: Sydney

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
Scroll to Top